Privacy Policy

Wing Snob ("we," "us," "our," or the "Company") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chickenwingsnob.rest, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

This Privacy Policy applies to all information collected through our website (chickenwingsnob.rest), online ordering platform, mobile experiences, and any related services, sales, marketing, or events (collectively referred to as the "Services").

We take your privacy seriously and handle your personal data in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. About Wing Snob

Wing Snob is a food service business dedicated to delivering exceptional chicken wing experiences to our customers. We operate through our online platform and physical locations throughout the United States.

2. Information We Collect

We collect information about you in several ways: directly from you when you provide it to us, automatically when you use our Services, and from third-party sources. Below is a detailed breakdown of the categories of personal information we collect.

2.1 Personal Information You Provide Directly

When you interact with our website or place an order, you may voluntarily provide us with the following categories of personal information:

• Identity Information: First name, last name, username or similar identifier.
• Contact Information: Email address, telephone number, delivery address, billing address.
• Account Credentials: Username and password if you create an account on our platform.
• Payment Information: Credit card numbers, debit card details, billing address, and other financial data necessary to process your transactions. Note: We do not store full payment card numbers on our servers; this information is processed securely by our certified payment processors.
• Order Information: Details about the food items you have ordered, your order history, special dietary preferences or instructions, and delivery preferences.
• Communication Data: Messages, feedback, reviews, comments, or any other content you send to us via email, contact forms, or social media channels.
• Marketing Preferences: Your preferences for receiving marketing communications and promotions from us.
• Loyalty Program Information: Points balances, redemption history, and participation records if you enroll in any rewards or loyalty program we offer.

2.2 Information Collected Automatically

When you access or use our website and Services, we automatically collect certain technical and usage information, including:

• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), device identifiers, and screen resolution.
• Usage Data: Pages visited, time and date of your visit, time spent on each page, links clicked, referring URLs, and navigation paths through our website.
• Log Data: Server log files that record your interactions with our website, including error logs, access times, and other diagnostic information.
• Location Data: General geographic location inferred from your IP address, or more precise location data if you grant us permission through your device settings (used primarily for delivery address suggestions and restaurant locator features).
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, local storage, and similar technologies. Please see Section 8 (Cookie Usage) for more details.

2.3 Information From Third Parties

We may receive information about you from third-party sources, which we may combine with information we already hold about you:

• Social Media Platforms: If you connect your social media accounts to our Services or log in using social sign-in features (e.g., "Sign in with Google" or "Sign in with Facebook"), we receive profile information as permitted by your privacy settings on those platforms.
• Delivery Partners: Third-party delivery platforms or courier services may share order fulfillment data with us.
• Analytics Providers: Analytics companies may provide us with aggregated or pseudonymized data about how users interact with our website.
• Advertising Partners: Advertising networks may share data with us to help us understand the effectiveness of our marketing campaigns.
• Payment Processors: Payment service providers may share transaction status and fraud-detection signals with us.

3. How We Use Your Information

We use the personal information we collect for legitimate business purposes. The primary purposes for which we process your data include:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders, including managing payments, arranging delivery or pickup, and sending order confirmations and status updates.
• Creating and managing your customer account, including authentication and account security.
• Responding to your inquiries, complaints, and customer service requests.
• Managing loyalty or rewards programs and processing redemptions.
• Customizing your experience on our website and recommending items based on your order history and preferences.

3.2 Analytics and Service Improvement

• Analyzing how customers use our website and Services to understand trends, improve functionality, and enhance user experience.
• Monitoring the performance and security of our website and technical infrastructure.
• Conducting internal research and analysis to improve our menu offerings, pricing strategies, and operational efficiency.
• Generating aggregated, anonymized reports about our customer base and business performance.

3.3 Marketing and Promotional Communications

• Sending you promotional emails, special offers, discounts, and news about Wing Snob products and Services, where you have consented or where we have a legitimate interest to do so.
• Displaying targeted advertisements on third-party platforms and websites based on your interests and browsing behavior (subject to your consent preferences).
• Conducting surveys, sweepstakes, contests, or other promotional activities.
• Measuring the effectiveness of our marketing campaigns and optimizing our advertising spend.

3.4 Legal and Compliance Purposes

• Complying with applicable federal and state laws, regulations, and legal obligations.
• Enforcing our Terms of Service and other agreements.
• Detecting, preventing, and responding to fraud, security incidents, and other harmful or illegal activities.
• Exercising or defending legal claims.
• Complying with food safety and health regulatory requirements.

3.5 Business Operations

• Managing supplier and vendor relationships.
• Facilitating corporate transactions such as mergers, acquisitions, or asset sales.
• Maintaining accurate business records and financial accounts.

4. Sharing Your Information With Third Parties

We do not sell your personal information in the traditional sense. However, we may share your information with certain categories of third parties as described below. Under the CCPA/CPRA, certain forms of data sharing for advertising purposes may constitute a "sale" or "sharing" of personal information, and California residents have the right to opt out of such activities (see Section 10).

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only as needed to perform their functions and are contractually obligated not to disclose or use it for any other purpose. Our service providers include:

• Payment Processors: Companies that securely process credit card, debit card, and other electronic payment transactions.
• Delivery and Logistics Partners: Third-party couriers and delivery platform integrations used to fulfill your orders.
• Cloud Hosting and IT Service Providers: Companies that host our website, databases, and technical infrastructure.
• Email and Communication Platforms: Services used to send transactional and marketing communications.
• Analytics Providers: Companies such as Google Analytics that help us understand website traffic and user behavior.
• Customer Support Platforms: Tools used to manage customer inquiries and support tickets.
• Marketing and Advertising Platforms: Services that help us manage and deliver digital advertising campaigns.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request.
• Protect and defend the rights, property, or safety of Wing Snob, our customers, or the public.
• Detect, investigate, or prevent fraud or illegal activity.
• Respond to lawful requests from public authorities, including law enforcement agencies.

4.3 Business Transfers

In the event that Wing Snob undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information in accordance with applicable law.

4.4 With Your Consent

We may share your information with other third parties when we have obtained your explicit consent to do so, such as when you participate in co-branded promotions or partner offers.

4.5 Aggregated and De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes.

5. Data Security

Wing Snob is committed to protecting your personal information through a comprehensive set of technical, administrative, and physical security measures. We implement industry-standard safeguards designed to prevent unauthorized access, use, alteration, or disclosure of your data.

5.1 Technical Safeguards

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our website. Sensitive data stored in our systems is encrypted at rest.
• Access Controls: Access to personal data within our organization is restricted to employees and contractors who need the information to perform their job duties.
• Firewalls and Intrusion Detection: We employ firewall protection and intrusion detection systems to monitor our network for unauthorized access or suspicious activity.
• Payment Card Industry (PCI) Compliance: Our payment processing procedures follow PCI-DSS standards to ensure your financial data is handled securely.

5.2 Administrative Safeguards

• Regular staff training on data privacy and security practices.
• Internal privacy and data protection policies and procedures.
• Vendor due diligence and contractual data protection requirements for all service providers.
• Periodic review and auditing of data handling practices.

5.3 Limitations of Security

Despite our best efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law, including state data breach notification requirements.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When personal information is no longer necessary, we will securely delete or anonymize it. If deletion is not immediately possible (for example, because data is stored in backup archives), we will securely isolate the data and protect it from further processing until deletion is possible.

7. Your Privacy Rights

Depending on your state of residence, you may have various rights regarding your personal information. We are committed to honoring these rights in accordance with applicable United States law.

7.1 Rights Under the CCPA/CPRA (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the categories of sources from which it was collected, the purposes for which we use it, and the categories of third parties with whom we share it.
• Right to Access: You have the right to request a copy of the specific personal information we have collected about you over the past 12 months.
• Right to Deletion: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (e.g., information needed to complete transactions, comply with legal obligations, or detect security incidents).
• Right to Correction: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. To exercise this right, click the "Do Not Sell or Share My Personal Information" link on our website or contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to request that we limit our use of your sensitive personal information to purposes necessary to provide the services you requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide you with a lower quality of service because you exercised your privacy rights.

7.2 Rights Available to All U.S. Users

Regardless of your state of residence, we honor the following general privacy rights for all users:

• Right to Access: You may request to view or obtain a copy of the personal information we hold about you.
• Right to Correction: You may request that we update or correct inaccurate or incomplete information in your profile.
• Right to Deletion: You may request that we delete your personal information, subject to applicable legal requirements and legitimate business needs.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any promotional email or by contacting us directly.
• Right to Data Portability: Where technically feasible, you may request a copy of your personal data in a structured, commonly used, and machine-readable format.

7.3 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please submit your request by:

• Email: [email protected] (subject line: "Privacy Rights Request")
• Website: chickenwingsnob.rest

We will need to verify your identity before fulfilling your request. Verification may involve confirming information associated with your account or order history. We will respond to verified requests within 45 days of receipt, with the possibility of a 45-day extension where reasonably necessary. We will not charge a fee for processing your request unless it is excessive or repetitive, in which case we will notify you of any applicable fee before proceeding.

You may designate an authorized agent to make a request on your behalf. We may require the authorized agent to provide written proof of authorization and may require you to verify your identity directly with us.

8. Cookie Usage

Our website uses cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage) to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, including enabling shopping cart functionality and secure login sessions. These cannot be disabled.
• Analytics Cookies: Used to collect information about how visitors use our website (e.g., Google Analytics), helping us improve our Services.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences and order history.
• Marketing and Advertising Cookies: Used to track visitors across websites to display relevant and targeted advertisements based on your interests.

8.2 Managing Your Cookie Preferences

You can control cookie settings through your browser preferences, our cookie consent banner, or by opting out of specific tracking through tools provided by third parties such as the Network Advertising Initiative or Digital Advertising Alliance. Please note that disabling certain cookies may affect the functionality of our website.

For more detailed information about the cookies we use and how to manage them, please refer to our full Cookie Policy available on our website at chickenwingsnob.rest.

9. Children's Privacy

Our Services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or use personal information from children under the age of 13 in a manner inconsistent with the Children's Online Privacy Protection Act (COPPA), and we do not direct our Services to children under 18.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verified parental consent, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected].

Users between the ages of 13 and 17 should use our Services only with the involvement and consent of a parent or guardian. By using our Services, you represent and warrant that you are at least 18 years of age, or that you have obtained parental or guardian consent if you are between the ages of 13 and 17.

10. Your Opt-Out Rights (Do Not Sell or Share)

Under the CCPA/CPRA, California residents have the right to opt out of the sale or sharing of their personal information for cross-context behavioral advertising. We may share certain categories of personal information (such as cookie identifiers, browsing behavior, and demographic data) with advertising partners for targeted advertising purposes, which may constitute "sharing" under California law.

To opt out of the sale or sharing of your personal information:

• Email us at [email protected] with the subject line "Do Not Sell or Share My Personal Information."
• You may also use browser-based opt-out tools and Global Privacy Control (GPC) signals, which we honor where technically feasible.

For marketing communications specifically, you may opt out at any time by:

• Clicking the "unsubscribe" link in any promotional email we send.
• Contacting us directly at [email protected].
• Updating your communication preferences in your account settings (if applicable).

11. International Data Transfers

Wing Snob is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. Our Services are designed for users located in the United States, and we do not specifically target individuals in other countries.

However, some of our third-party service providers (such as cloud hosting providers, analytics platforms, and marketing tools) may process your data on servers located outside of the United States, including in countries within the European Economic Area, Canada, or other jurisdictions. If your information is transferred outside the United States, we take steps to ensure that appropriate safeguards are in place to protect your data, in accordance with applicable law.

By using our Services, you acknowledge and consent to the possible transfer of your personal information to countries outside of your country of residence, including the United States, where privacy laws may differ from those in your jurisdiction.

12. Third-Party Links and Integrations

Our website may contain links to third-party websites, apps, or services (such as social media platforms, delivery partner apps, or payment gateways). This Privacy Policy does not apply to those third-party sites and services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites or services you access through links on our website.

When you use third-party integrations on our website (such as social login buttons or embedded maps), those third parties may collect information about your use of our website in accordance with their own privacy policies.

13. State-Specific Privacy Rights

In addition to California, several other U.S. states have enacted comprehensive consumer privacy laws. If you are a resident of one of the following states, you may have additional privacy rights similar to those described in Section 7:

• Virginia: Virginia Consumer Data Protection Act (VCDPA)
• Colorado: Colorado Privacy Act (CPA)
• Connecticut: Connecticut Data Privacy Act (CTDPA)
• Utah: Utah Consumer Privacy Act (UCPA)
• Texas: Texas Data Privacy and Security Act (TDPSA)
• Other States: Additional state privacy laws that may have come into effect as of the date of this policy.

If you are a resident of any of the above states and wish to exercise your applicable privacy rights, please contact us using the information provided in Section 15. We will respond to your request in accordance with the laws of your state of residence.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other business factors. When we make material changes to this policy, we will notify you by:

• Updating the "Last Updated" date at the top of this Privacy Policy.
• Sending you an email notification (if we have your email address on file and the changes are material).
• Posting a prominent notice on our website homepage or during your next login session.

Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

15. How to File a Complaint

If you believe that your privacy rights have been violated or that we have handled your personal information in a manner inconsistent with this Privacy Policy or applicable law, we encourage you to contact us first so we can address your concerns.

15.1 Contact Us Directly

Please reach out to our privacy team using the contact information below. We are committed to resolving privacy complaints fairly and promptly.

15.2 File a Complaint With a Regulatory Authority

If you are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority:

• California Residents – California Privacy Protection Agency (CPPA):
  The CPPA enforces the CCPA/CPRA and handles consumer privacy complaints in California.
  Website: cppa.ca.gov
• All U.S. Residents – Federal Trade Commission (FTC):
  The FTC handles complaints about unfair or deceptive business practices, including privacy violations under the FTC Act.
  Website: reportfraud.ftc.gov
  Phone: 1-877-FTC-HELP (1-877-382-4357)
• Your State Attorney General's Office:
  Many states allow consumers to file privacy complaints with their state Attorney General's office. Please visit your state government's official website for more information.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. Our privacy team is available to assist you:

When contacting us regarding a privacy matter, please include your full name, email address associated with your account (if applicable), a description of your request or concern, and your state of residence so we can identify the applicable privacy laws and respond appropriately.

We are committed to acknowledging your request within 10 business days of receipt and providing a substantive response within 45 days, or within any shorter timeframe required by applicable law.