Refund Policy

Effective Date: March 22, 2026 | Last Updated: March 22, 2026

1. Overview

This Refund Policy applies to all orders placed through our website at chickenwingsnob.rest, by phone, or through any third-party delivery platforms associated with Wing Snob. By placing an order with us, you agree to the terms outlined in this policy. We encourage all customers to review this policy before completing a purchase.

Wing Snob operates in accordance with applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive acts or practices in commerce. We strive to handle all refund requests fairly, transparently, and efficiently.

2. Eligibility Conditions for Refunds

We want every customer to enjoy their Wing Snob experience. Refunds may be granted under the following conditions:

• Incorrect Order: You received items that do not match what you ordered (wrong flavors, wrong quantity, missing items).
• Food Quality Issues: The food you received was undercooked, spoiled, or otherwise unfit for consumption at the time of delivery or pickup.
• Missing Items: Part of your order was not included in your delivery or pickup bag.
• Significant Delivery Delays: Your order arrived significantly later than the estimated delivery time, resulting in food that was no longer of acceptable quality (e.g., cold food that was ordered hot, compromised texture or taste).
• Duplicate Charges: Your payment method was charged more than once for the same order.
• Technical Errors: A verified technical error on our website or ordering platform resulted in an unintended charge or order.
• Order Not Received: Your order was confirmed and paid for but was never delivered and no pickup was made available.

Refund eligibility is assessed on a case-by-case basis. We reserve the right to request supporting evidence such as photographs, order confirmation numbers, or a description of the issue before approving a refund.

3. Timeframes for Refund Requests

To ensure a timely and accurate resolution, refund requests must be submitted within the following timeframes:

Requests submitted outside of these timeframes may not be eligible for a refund. We strongly encourage customers to contact us as soon as an issue arises so we can resolve it promptly.

4. Non-Refundable Items and Services

Not all purchases are eligible for a refund. The following are generally non-refundable:

• Change of Mind: Refunds will not be issued simply because you changed your mind about your order after it has been prepared or dispatched.
• Customized Orders: Orders placed with specific customization requests (e.g., special sauces, specific preparations, dietary modifications) that were prepared as requested are not eligible for refunds unless there was an error on our part.
• Promotional or Discounted Items: Items purchased as part of a limited-time promotion or at a discounted rate are not eligible for cash refunds unless there is a verified quality or fulfillment issue.
• Gift Cards and E-Vouchers: Purchased gift cards and digital vouchers are non-refundable once issued.
• Delivery Fees: Delivery fees are non-refundable unless the order was never delivered due to an error on our part.
• Tips and Gratuities: Gratuity charges added to your order are non-refundable.
• Partially Consumed Orders: Food that has been largely consumed prior to a complaint may not be eligible for a full refund, though partial refunds may be considered on a case-by-case basis.

5. How to Request a Refund (Step-by-Step)

Requesting a refund from Wing Snob is simple. Please follow the steps below:

1. Step 1 – Gather Your Order Information: Locate your order confirmation email or receipt. Note your order number, the date of the order, and the items involved in your complaint.
2. Step 2 – Document the Issue: Take clear photographs of any food quality issues, incorrect items, or missing items if applicable. Written descriptions are also helpful.
3. Step 3 – Contact Us: Reach out to our customer support team within the applicable timeframe (see Section 3) using one of the following methods:
   • Email: [email protected]
   • Website: chickenwingsnob.rest
4. Step 4 – Submit Your Request: In your message, include:
   • Your full name
   • Order number and date
   • Description of the problem
   • Photographs or supporting evidence (if applicable)
   • Your preferred refund method (original payment method or store credit)
5. Step 5 – Wait for Review: Our team will review your request within 2–3 business days. We may contact you for additional information if needed.
6. Step 6 – Receive Resolution: Once your request is reviewed and approved, we will notify you of the outcome and process the refund or alternative resolution accordingly.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes for the funds to appear depends on your payment method. Please refer to the table below for estimated processing times:

Please note that while we process refunds promptly on our end, your financial institution or payment provider may take additional time to post the credit to your account. Wing Snob is not responsible for delays caused by third-party financial institutions.

7. Partial Refunds

In some circumstances, a partial refund may be more appropriate than a full refund. Partial refunds may be issued under the following conditions:

• Only a portion of your order was missing or incorrect (e.g., one item was missing from a multi-item order).
• The food quality issue affected only part of your order.
• A significant portion of the order was consumed before the complaint was raised.
• A promotional discount was applied to part of the order that is otherwise non-refundable.
• The issue was minor and does not justify a full refund (e.g., slightly incorrect packaging but correct contents).

The amount of the partial refund will be determined at Wing Snob's discretion based on the nature and extent of the issue. We will always aim to reach a fair and reasonable resolution for both parties.

8. Exchange Policy

Given the perishable nature of food products, Wing Snob generally does not offer direct item exchanges. However, in certain situations where an incorrect item was delivered and you are local to our service area, we may offer to re-deliver the correct item at no additional charge, subject to availability and operational capacity at the time of the complaint.

Exchange or re-delivery requests are subject to the following conditions:

• The request must be made within 1 hour of receiving the incorrect item.
• The incorrectly delivered item must remain unconsumed and in its original packaging where possible.
• Re-delivery is subject to the availability of delivery personnel and kitchen capacity.
• If a re-delivery cannot be arranged, a full or partial refund will be issued instead.

We reserve the right to assess each request individually and offer the most appropriate resolution under the circumstances.

9. Cancellation Policy

Wing Snob operates a fast-paced kitchen, and orders are often prepared shortly after being placed. Our cancellation policy reflects this operational reality:

9.1 Online and Phone Orders

• Cancellation within 5 minutes of placing an order: If you contact us within 5 minutes of order placement and the order has not yet entered the preparation stage, we will cancel your order and issue a full refund.
• Cancellation after 5 minutes or once preparation has begun: Once your order has entered the preparation stage, it cannot be cancelled and no refund will be issued for the food items. Delivery fees, if not yet dispatched, may be refunded at our discretion.
• Scheduled Orders: If you placed a scheduled or pre-order, cancellations made at least 2 hours before the scheduled preparation time are eligible for a full refund. Cancellations made within 2 hours of the scheduled preparation time are not eligible for a refund.

9.2 Third-Party Platform Orders

If your order was placed through a third-party delivery platform, the cancellation policy of that platform applies. Please refer to the relevant platform's terms for more information.

9.3 Catering or Bulk Orders

For catering or large group orders, a separate cancellation policy may apply as outlined in your catering agreement. Generally:

• Cancellations made 48 hours or more before the event: Full refund.
• Cancellations made between 24 and 48 hours before the event: 50% refund.
• Cancellations made less than 24 hours before the event: No refund.

10. Dispute Resolution Process

Wing Snob values every customer and is committed to resolving disputes fairly and efficiently. If you are unsatisfied with the outcome of your refund request, you may escalate the matter through the following process:

Step 1 – Internal Escalation

If you believe your refund request was incorrectly denied or the offered resolution is unsatisfactory, please send a written escalation to [email protected] with the subject line "Refund Dispute – [Your Order Number]." Include all relevant documentation, your original complaint, and the resolution that was offered. A senior member of our team will review the matter within 5 business days.

Step 2 – Mediation

If an internal resolution cannot be reached, both parties agree to attempt resolution through an independent mediator before pursuing formal legal action. The costs of mediation will be shared equally unless otherwise agreed upon.

Step 3 – Consumer Protection Agencies

You have the right to file a complaint with applicable consumer protection authorities, including:

• Federal Trade Commission (FTC): www.ftc.gov or 1-877-382-4357
• Your State Attorney General's Office
• Better Business Bureau (BBB): www.bbb.org

Step 4 – Legal Action

In the event that no resolution can be reached through the above steps, disputes shall be governed by the laws of the United States and the applicable state laws where Wing Snob operates. Any legal proceedings shall take place in the appropriate jurisdiction.

11. Chargebacks and Payment Disputes

We strongly encourage customers to contact us directly before initiating a chargeback with their bank or credit card company. Chargebacks can be time-consuming and costly for all parties involved. If you initiate a chargeback without first contacting Wing Snob, we reserve the right to contest the chargeback with evidence of the transaction and our refund policy.

If a refund has already been issued by Wing Snob for the disputed transaction, and you also initiate a chargeback, we will contest the chargeback as it would constitute a double refund.

12. Store Credit Option

In some cases, rather than a monetary refund, Wing Snob may offer store credit as an alternative resolution. Store credit can be used toward future orders placed directly through our website at chickenwingsnob.rest. Store credit:

• Does not expire for a period of 12 months from the date of issuance.
• Is non-transferable and cannot be redeemed for cash.
• Can be used in combination with other offers unless otherwise stated.
• Will be issued via email to the address associated with your original order.

13. Policy Updates

Wing Snob reserves the right to update or modify this Refund Policy at any time. Changes will be posted on our website at chickenwingsnob.rest with the updated effective date. Your continued use of our services following any changes constitutes acceptance of the revised policy. We recommend reviewing this page periodically to stay informed of any updates.

14. Contact Information for Refund Requests

If you have any questions about this Refund Policy or wish to submit a refund request, please contact our customer support team through the following channels: